At Aloha Xpress Medical your time and convenience are important priorities. Our services will eliminate the hassle, and often the challenge, of scheduling and arranging for your Covid-19 testing or other Laboratory services. We have tailored our services to fit the need of the homebound senior, the busy executive, as well as the fragile pediatric patient. Contact us today so we can discuss your mobile service needs.
FREQUENTLY ASKED QUESTIONS
Is the cost covered by my insurance?
How much does it cost?
Routine Lab Service
A standard lab order includes most blood tests and urine specimens. This includes venipuncture (blood draw by a lab technician), specimen processing and transport. The service fee may vary according to your location in our service area.
Coumadin Level & Therapeutic Drug Monitoring
If you need bi-weekly or monthly blood draws to monitor therapeutic drug levels, like coumadin (warfarin) this option is for you. This option is only available with a standing order from your practitioner. We will set up a schedule to come to your home or office on the days and times you select up to six months in advance. The service fee may vary according to your location in our service areas.
Special Handling Lab Service
Some lab tests require special handling and processing. More time and special attention are needed to ensure the specimen is acceptable for testing. To find out if your lab tests require special handling please call. The service fee varies according to your location and the complexity of the tests ordered by your doctor.
Specialty Lab Kit Service
Some doctors use test kits from laboratories that specialize in certain types of testing. There are many different types of test kits and each has a specific set of instructions for specimen collection and processing.
When will results be available?
Specimens are delivered to the laboratory that you or your practitioner selected for testing the same day we collect them from you. Aloha XPress Medical is not contracted with the laboratory that performs the testing on the samples we collect from you, we cannot control when test results will be available. However, in our experience, most routine laboratory test results are typically available within two to three business days. Some tests require more time to analyze, but normally even these test results are completed within one week. Rarely, some specialty testing can take as long as two to three weeks for results to be available. Please call your practitioner or the laboratory directly to confirm when your tests results may be available.
Can I get a copy of my test results?
Test results are almost always sent directly to the ordering practitioner. Aloha XPress Medical does not receive a copy of your lab results.
Where do you provide service?
Scheduling an appointment
When scheduling an appointment we will need to collect some information from you to assure you receive the correct service, at the correct time, at the correct place and that your specimens are handled and delivered properly. One of the most important pieces of information we will need from you is a copy of your lab order prior to scheduling your appointment. This is important because it is critical to verify the specimen processing and handling requirements. Doing this helps prevent errors and ensures that the correct tests are completed on time.
The most convenient way to submit your request for an appointment is by submitting your request online through our website using the link provided below. This system allow you to easily create an account, collect the information we need to provide you service, and you can submit and track your personal service request.
Of course, you may also call our Client Service Center or submit your request by email.
Remember to allow time for lab tests to be completed before your next doctor appointment. Remember, most common lab tests can be completed within two to three business days or sooner. However, some require more time to analyze. We recommend that patients schedule an appointment with us at least two to three weeks before their next doctor appointment.